Policies and terms

AVISA NOW Platform Terms and Conditions

Platform terms governing access to and use of the AVISA NOW marketplace and workflow platform.

Operator: AVISANOW PTY LTD trading as AVISA NOW

Governing law: New South Wales, Australia

Version number: 1.3

Effective date: 27 May 2026

Primary audience: Individual Users, Business Users and Professionals; administered by AVISA NOW administrators

Entity particulars: See clause 27 for operator and contact particulars.

By accessing or using the Platform you agree to these Terms as they apply to your account type and your use of AVISA NOW.

1. Acceptance and agreement

1.1 These Platform Terms and Conditions (Terms) govern access to and use of the AVISA NOW platform, website, applications, workflows, messaging tools, document exchange features, document upload and storage, request and case workspaces, payment workflow, support tooling, notifications and related services (together, the Platform).

1.2 By creating an account, logging in, clicking to accept, passing through a terms gate or workflow gate, submitting a Request, sending a message, uploading a document, offering or quoting for work, accepting work, receiving or requesting payment, or otherwise accessing or using any part of the Platform, you agree to be bound by these Terms.

1.3 If you do not agree to these Terms, you must not access or use the Platform. AVISA NOW may suspend, restrict or terminate access where acceptance of an applicable current version is required and has not been provided.

1.4 These Terms apply to Individual Users, Business Users and independent Professionals using the Platform. Separate clauses apply to particular user categories in addition to the general clauses in these Terms.

1.5 These Terms govern the relationship between AVISA NOW and each user in relation to the Platform. They do not, of themselves, create a direct professional engagement between AVISA NOW and a user or between AVISA NOW and a user’s client, employee, candidate, sponsored worker or family member.

2. Definitions and interpretation

2.1 In these Terms, unless the context otherwise requires: ACL means Schedule 2 to the Competition and Consumer Act 2010 (Cth); Admin means a person authorised by AVISA NOW to administer the Platform; Applicable Law means all statutes, regulations, legislative instruments, regulatory guides, common law duties, professional rules, court or tribunal orders and lawful directions applying to a person or activity; Business User means a company, employer, sponsor, organisation or person acting in trade or commerce or on behalf of an organisation; Case Workspace means the digital matter or engagement workspace opened after a Request is accepted or otherwise progressed on the Platform; Claim includes any claim, demand, action, suit, proceeding, complaint, investigation, liability, loss, damage, cost or expense; Content includes information, documents, data, profiles, messages, forms, images, recordings and uploads; Individual User means a natural person using the Platform for personal, domestic or personal immigration-related purposes; Payment Hold means a contractual workflow status under which funds relating to a Platform transaction are held or administered pending release, refund, reversal or other treatment under clause 8; Payment Provider means any third-party processor, acquirer, gateway, wallet, banking partner or other payment services provider used in connection with the Platform; Personal Information has the meaning given in the Privacy Act 1988 (Cth); Platform Fees means fees actually paid by a user to AVISA NOW for use of the Platform and excludes fees retained or charged by a Professional unless AVISA NOW is the contractual recipient of those fees; Professional means an independent registered migration agent, Australian legal practitioner, lawyer, solicitor or other approved professional profile holder on the Platform; Request means any service request, brief, intake, matter opening, quote request, fixed-price request or related workflow initiated through the Platform; Sensitive Information has the meaning given in the Privacy Act 1988 (Cth); and Services means services made available by Professionals through or in connection with the Platform.

2.2 Headings are for convenience only and do not affect interpretation. The words including, for example and similar expressions are not words of limitation.

2.3 A reference to a person includes an individual, body corporate, partnership, trust, government agency and other legal or commercial entity. A reference to a law includes subordinate instruments and any amendment, replacement or re-enactment of it.

2.4 If a provision of these Terms would, apart from this clause, be void, unenforceable or unlawful, that provision is to be read down to the minimum extent necessary to make it valid and enforceable and, if that is not possible, severed without affecting the remainder.

3. About AVISA NOW and platform role

3.1 AVISA NOW is a technology platform and marketplace operator. It provides software, user accounts, search and nomination functionality, request workflows, fixed-price and quote workflows, messaging, document exchange, structured intake capture, Case Workspaces, support tools, notifications, payment workflow and administrative tooling.

3.2 AVISA NOW is not a law firm, not a migration agency, not a registered migration agent, not a provider of immigration assistance and not a professional advisory service.

3.3 AVISA NOW does not provide legal advice, migration advice, immigration assistance, representation, visa strategy, sponsorship strategy, professional judgment or any other regulated professional service. Nothing on the Platform is intended to create, and nothing in these Terms creates, a solicitor-client relationship, lawyer-client relationship, migration agent-client relationship, retainer, fiduciary relationship, agency relationship or advisory relationship between AVISA NOW and any user.

3.4 Professionals on the Platform are independent providers. They are not employees, partners, representatives, subcontractors or joint venturers of AVISA NOW merely because they use the Platform.

3.5 AVISA NOW does not supervise or control the professional judgment, legal strategy, migration strategy, evidence assessment, scope of work, government communications, advice, recommendations or outcomes of Professionals. AVISA NOW may set platform rules, onboarding requirements, verification processes, workflow controls and payment controls without assuming carriage of a matter or responsibility for the substantive provision of Services.

4. Eligibility, authority and accounts

4.1 You must be at least 18 years old and legally capable of entering binding obligations to use the Platform.

4.2 The Platform may support account types including Individual, Business, Agent and Admin accounts. Admin access is controlled by AVISA NOW and may be governed by separate internal permissions and policies in addition to these Terms.

4.3 If you use the Platform on behalf of a company, trust, partnership, government body or other entity, you represent and warrant that you have authority to bind that entity and all persons for whom you provide information, instructions or documents, and that all information you provide through the Platform is authorised and lawful.

4.4 You must register and maintain your account accurately and keep login credentials secure. You are responsible for all activity occurring through your account, whether authorised by you or not, unless caused by AVISA NOW’s own breach of law.

4.5 You must promptly notify AVISA NOW of suspected unauthorised access, credential compromise, misuse, mistaken profile creation, inaccurate account classification or other security concern.

4.6 AVISA NOW may refuse registration, require identity or authority verification, require supporting documents, reject duplicate or misleading profiles, or impose additional conditions for access, continued access or use of particular features.

5. Versioned terms, administrators and electronic acceptance

5.1 These Terms are maintained as a versioned platform document by AVISA NOW administrators. Each published version may have a version number, effective date, last updated date and target audience or account type.

5.2 AVISA NOW may publish one version applying to all non-admin users, or separate versions applying to Individual Users, Business Users, Professionals or any combination of them. A single version may apply to one, several or all non-admin account types.

5.3 Admin users may administer the terms system and may be exempt from the public user acceptance gate. Non-admin users may be required to accept the then-current version applicable to their account type after authentication and before ordinary access to the Platform. If no current published version applies to the user’s account type, AVISA NOW may permit continued access without a terms gate until a relevant version is published.

5.4 Where operationally implemented, a user may be routed through an applicable terms gate before ordinary platform access even if that user is otherwise subject to a pending review or inactive account status. Cancelled users may remain blocked regardless of terms status.

5.5 Acceptance may be captured by clickwrap, checkbox acceptance, login gate, workflow gate, account gate or other electronic process. AVISA NOW may record acceptance information such as account or user identifier, audience or account type, terms version, timestamp, session or event logs, IP address and device or browser metadata where lawful and operationally implemented.

5.6 To the extent permitted by law, continued use of the Platform after notice of an updated applicable version may constitute acceptance of that version. If you do not accept an updated applicable version, AVISA NOW may suspend, restrict or terminate access to some or all Platform functionality.

5.7 You consent to the use of electronic records, notices, acknowledgements, workflow gates and acceptance logs as evidence of your dealings with AVISA NOW, subject to Applicable Law. Nothing in this clause excludes any requirement under Applicable Law concerning consent, accessibility, reliability or record integrity for electronic communications or records.

6. Marketplace model, baseline verification and professional

engagements

6.1 The Platform facilitates introductions, communications, Requests, offers, quotes, document exchange and workflow management between users and independent Professionals. AVISA NOW is not a party to the professional engagement between a user and a Professional except to the limited extent expressly stated in relation to Platform fees, payment workflow administration and Platform rules.

6.2 Any engagement for legal or migration-related services is formed directly between the relevant user and the relevant Professional. Users remain responsible for deciding whether a Professional is suitable, appropriately qualified, currently registered or admitted, appropriately insured, conflict-free and otherwise fit for the user’s needs.

6.3 At onboarding, AVISA NOW may carry out a baseline verification process designed to check whether a Professional appears, at that time, to hold current registration or practising status appropriate to the services the Professional proposes to provide. That process may include checking a migration agent against a relevant public migration agent register and checking an Australian legal practitioner against a practising certificate or regulatory register where reasonably available.

6.4 AVISA NOW may also conduct periodic re-verification checks at intervals it determines are reasonable. Any verification by AVISA NOW is a baseline onboarding or compliance measure only. It is not continuous real-time monitoring, does not constitute a recommendation or endorsement, and does not amount to a warranty or representation as to quality, suitability, competence, availability, conflicts position, insurance adequacy or outcome.

6.5 Users remain responsible for their own decisions, facts, evidence, documents, instructions, disclosures, deadlines, government forms and submissions unless the user and the Professional separately agree otherwise in a direct professional engagement. AVISA NOW does not guarantee any visa outcome, legal outcome, sponsorship outcome, employment outcome, business outcome, response time or turnaround.

7. Requests, nominations, offers, quotes and case workspaces

7.1 The Platform may support different workflows, including pool-only Requests, nominated-only Requests, preferred or nominated Requests that are also open to the pool, fixed-price sealed offer workflows, quote-required workflows, quote revisions, messaging and acceptance workflows. AVISA NOW may change feature names, user interface wording and workflow steps from time to time.

7.2 A user submitting a Request must provide accurate, current and complete information and must not omit material facts. A Request may include structured intake information, personal details, business or employment details, documents and service preferences.

7.3 Business Users may create reusable profiles for relevant people, currently described in the user interface as Saved people. Saved people and similar profile tools are convenience features only. The user remains responsible for reviewing and updating all information before each Request.

7.4 AVISA NOW may permit users to search for or nominate a Professional by name, registration number, MARN, practising status identifier or other supported field. Such functionality is a search and workflow tool only and must not be treated as a representation by AVISA NOW that the Professional is appropriate, available or conflict-free.

7.5 Professionals may submit offers, quotes or other responses only for services they are legally entitled and professionally competent to provide. A requester is solely responsible for deciding whether to accept any offer, quote or engagement terms.

7.6 Once accepted and, where required, funded, a matter may move into a Case Workspace for messaging, document exchange, support interactions, status management and completion or closure workflows. AVISA NOW may display, store and administer workflow information, but does not assume carriage of the matter or responsibility for its substantive handling.

8. Fees, platform charges, payment holds and settlement

administration

8.1 Platform access may involve Platform Fees, commissions, service fees, transaction fees, processing fees or other charges disclosed on or through the Platform. AVISA NOW may amend pricing, fee models and transaction rules from time to time subject to Applicable Law and any mandatory notice requirements.

8.2 The Platform may support funding, Payment Holds, controlled release workflows, refunds, reversals, chargebacks, settlement administration, transaction adjustments, delayed capture events, release-pending statuses, failed transactions and legacy payment handling. These workflows are operational and contractual mechanisms only.

8.3 Unless expressly and lawfully established in a separate written instrument, AVISA NOW does not hold user funds on trust and is not a trustee, escrow trustee, solicitor trust account operator, migration agent client account holder, financial adviser, bank, ADI, payment institution, financial product issuer or fiduciary in relation to user funds. No Payment Hold should be treated as a trust account, legal escrow, client money account or fiduciary arrangement.

8.4 Funds relating to a transaction may be received, processed, held or administered through a Payment Provider in connection with the relevant Platform workflow and subject to the Payment Provider's operational rules and the control framework nominated by AVISA NOW for that workflow. The Payment Hold is a contractual payment administration mechanism used as part of the Platform workflow. It is intended to support controlled release, refund, reversal and reconciliation outcomes under these Terms, any transaction-specific workflow rules and the Payment Provider's lawful operational requirements.

8.5 A Payment Hold may be used where AVISA NOW requires upfront funding, staged funding, pre-authorisation, delayed capture or other payment administration steps before or during a Request or Case Workspace. A Payment Hold does not, by itself, mean that AVISA NOW has assumed liability for the underlying Services or become the provider of those Services.

8.6 Subject to Applicable Law, Payment Provider rules and any dispute or compliance issue, AVISA NOW may release funds, in whole or in part, when one or more of the following occurs: (a) the relevant service or milestone is marked complete in the workflow; (b) the relevant user confirms release; (c) a stated dispute period expires without an active dispute or payment block; (d) an Admin makes a release determination under an applicable workflow or support process; or (e) another contractual release condition stated on the Platform is satisfied.

8.7 Subject to Applicable Law, Payment Provider rules and any non-excludable rights, AVISA NOW may initiate or support a refund, reversal, partial refund, chargeback response, payment block or other adjustment where there is cancellation, unresolved non-performance, a workflow failure, a duplicate payment, a failed transaction, a mistaken payment, suspected fraud, a security concern, a compliance concern, a processor reversal, a regulatory or court direction, or another circumstance that reasonably justifies intervention in the payment workflow.

8.8 Where a refund, cancellation, reversal or withdrawal is processed through a Payment Provider after a successful payment, the Payment Provider may retain or charge processing, card, network, foreign exchange, dispute or refund-related fees. To the extent permitted by Applicable Law and disclosed through the Platform or relevant workflow, AVISA NOW may deduct from the amount returned to the payer the actual non-refundable Payment Provider processing fees or costs directly attributable to that transaction. AVISA NOW will not deduct more than those actual provider costs unless a separate lawful charge has been clearly disclosed, and this clause does not limit any non-excludable consumer guarantee, refund right, card scheme right, chargeback right or other legal right.

8.9 AVISA NOW may delay, withhold, reverse, set off, refuse or condition payment actions where reasonably required for fraud prevention, chargeback risk, verification, dispute handling, legal compliance, court or regulator process, suspected breach, technical failure, duplicate payment, failed capture, overpayment, mistaken payment or reconciliation. AVISA NOW may rely on Platform records, workflow status, dispute materials and processor records when administering payment events.

8.10 If AVISA NOW ceases operating the Platform, enters an insolvency process, experiences a material processor failure or is otherwise unable to continue ordinary payment workflow administration, AVISA NOW may take reasonable administrative steps to protect pending transactions. Those steps may include pausing releases, working with a Payment Provider, requesting updated user instructions, returning funds where reasonably practicable, redirecting funds in accordance with a lawful workflow outcome, or taking other steps reasonably required by Applicable Law, insolvency rules, processor rules, court orders or regulator directions.

8.11 You authorise AVISA NOW to communicate with the relevant Payment Provider and affected users or Professionals, and to use transaction records, contact information and workflow evidence, for the purpose of carrying out clause 8.10 or otherwise administering the payment workflow.

8.12 Except to the extent required by non-excludable law, AVISA NOW is not responsible for a user’s failure to pay a Professional, a Professional’s refusal to perform work, any dispute about the scope or adequacy of work, any tax treatment, or any loss caused by Payment Provider failure, banking delay, card network rules, chargeback activity or a third-party payments provider.

8.13 Each user and Professional is responsible for ensuring that payment instructions, payout details, tax or invoice details, account credentials and payment-related information they provide are accurate, current and securely maintained. For clarity, this responsibility does not make any user or Professional responsible for AVISA NOW's platform payment security, Payment Provider security, Payment Hold administration or controlled release workflow, except to the extent the relevant person's own conduct, instructions, breach, misuse or applicable professional obligations cause or contribute to the relevant issue.

8.14 Any description of the payment workflow on the Platform, in support material or in public-facing copy, including descriptions such as protected payments, payment protection, held securely, secure payment hold, payment hold, controlled release or similar terms, is a description of a contractual payment administration workflow and related technical, operational or processor controls only. It must not be read as saying that AVISA NOW holds funds on trust, operates a legal escrow, provides financial product or financial advice services, guarantees Payment Provider security or assumes responsibility for the Professional's Services.

9. Documents, messages, content and user licence

9.1 You are responsible for all Content you upload, transmit, store, publish, submit or otherwise make available through the Platform. You warrant that you have all rights, consents and permissions required to do so, that the Content is accurate and lawful, and that it does not infringe privacy, confidentiality, intellectual property, court restrictions or other rights.

9.2 You grant AVISA NOW and its service providers a non-exclusive, worldwide, royalty-free licence to host, copy, cache, store, process, reformat, transmit, display and otherwise use Content to operate, secure, improve, administer and support the Platform, to investigate suspected breaches, to comply with law, and to enforce these Terms. This licence continues for so long as reasonably required for those purposes, subject to AVISA NOW’s records management, legal hold and backup practices.

9.3 Platform messages, documents, intake forms, Saved people data, audit logs and workflow records may be retained, archived, deleted or de-identified in accordance with AVISA NOW’s policies, system design, storage limits, legal obligations and legitimate operational needs. AVISA NOW does not guarantee perpetual storage, retrieval or availability of any Content and recommends that users retain their own copies of all material records.

10. Privacy, confidentiality and sensitive information

10.1 AVISA NOW may collect, hold, use and disclose Personal Information in accordance with these Terms, its Privacy Policy and Applicable Law, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles. A separate Privacy Policy may provide additional detail, but this clause sets out baseline operative privacy disclosures that apply to use of the Platform.

10.2 The categories of Personal Information that may be collected through or in connection with the Platform include identity details, contact details, account credentials and profile information, migration-related information, employment and business information, communications and messages, uploaded documents, workflow history, support and complaint information, payment-related information, device and usage data, and information reasonably required for verification, fraud prevention, compliance or dispute handling.

10.3 Some information handled through the Platform may include Sensitive Information under the Privacy Act, including health information and criminal record information. Migration-related files may also contain other high-risk personal information such as identity documents, visa history, family information, character disclosures, financial information or employment records. Users must only upload such information where reasonably necessary for legitimate Platform use and where all required consents, notices or authorisations have been obtained, or another lawful basis for collection, use or disclosure applies.

10.4 AVISA NOW collects, uses and discloses Personal Information for purposes including account creation and management, operating the Platform, connecting users with Professionals, managing Requests and Case Workspaces, facilitating communications, processing documents and payments, conducting baseline verification and re-verification, maintaining compliance and security, preventing fraud, providing support, administering disputes, meeting legal or regulatory obligations, enforcing these Terms and improving the Platform.

10.5 AVISA NOW will take reasonable steps, appropriate to a platform of this kind and to the nature of the information held, to protect Personal Information from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no platform or transmission environment is absolutely secure, and AVISA NOW cannot guarantee absolute security, uninterrupted confidentiality or immunity from cyber incidents, unauthorised access, interception, data corruption, malware or third-party compromise.

10.6 AVISA NOW may use cloud hosting, storage, support, analytics, communications, identity, document, payment or other service providers, and some handling of Personal Information may involve overseas storage, overseas access, remote support access, sub-processor access or cross-border disclosure. The countries or regions involved may change as AVISA NOW's providers and sub-processors change, and may include jurisdictions where AVISA NOW's cloud, hosting, communications, analytics, support, document storage, identity and payment providers or their sub-processors operate, including the United States, the United Kingdom, the European Economic Area, Singapore and other jurisdictions notified in the Privacy Policy or another privacy notice from time to time. Where the Privacy Act applies and AVISA NOW discloses Personal Information to an overseas recipient, AVISA NOW will take steps that are reasonable in the circumstances in connection with that disclosure and any related accountability requirements under Applicable Law. Those steps may include contractual privacy and data processing terms, confidentiality obligations, access controls, security requirements, restrictions on unauthorised use and disclosure, data breach notification obligations, vendor due diligence, security review processes and, where applicable and available, standard contractual clauses or equivalent transfer safeguards used by the relevant provider. The nature of those steps may vary depending on the provider, the service, the type and sensitivity of the information, the location of the recipient and Applicable Law.

10.7 AVISA NOW may retain Personal Information for as long as reasonably necessary for the purposes for which it was collected or for related operational, security, legal, evidentiary, backup, dispute, fraud-prevention, regulatory, taxation, accounting or records-management purposes, after which AVISA NOW may destroy, de-identify or archive it in accordance with Applicable Law and legitimate business needs.

10.8 Subject to Applicable Law, a user may request access to Personal Information AVISA NOW holds about that user and may request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. AVISA NOW may require verification of identity and may refuse or limit access where permitted by law.

10.9 If AVISA NOW becomes aware of a data breach or suspected data breach, it may investigate, contain, assess and respond to that incident using its internal processes and third-party providers. Where Applicable Law requires, including under the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act, AVISA NOW will notify affected individuals and the Information Commissioner in accordance with law.

10.10 Confidential communications between a user and a Professional remain subject to the technical design and operational limits of the Platform and do not create any duty of legal professional privilege on the part of AVISA NOW. Users and Professionals remain responsible for managing privilege, confidentiality notices, restricted material and off-platform legal confidentiality requirements in their own dealings.

11. Acceptable use and prohibited conduct

11.1 You must use the Platform lawfully, honestly and in good faith.

11.2 You must not use the Platform to harass, threaten, defame, discriminate against or abuse any person, mislead any person, submit false or forged information, impersonate another person, misuse credentials, access data without authority, interfere with security, scrape the Platform, reverse engineer the Platform, transmit malicious code, or use the Platform for unlawful, fraudulent, deceptive or unethical purposes.

11.3 Without limitation, you must not: (a) upload false, misleading, incomplete or manipulated documents; (b) misstate registration, licensing or practising status; (c) offer or accept services that are unlawful or outside your competence or authority; (d) circumvent payment workflows or Platform protections in breach of Platform rules; (e) misuse the Platform to avoid trust accounting, disclosure, privacy, sanctions or professional obligations; or (f) use the Platform in a way likely to damage AVISA NOW’s systems, reputation, relationships or legal compliance position.

11.4 AVISA NOW may monitor use, investigate suspected breaches, remove or disable Content, require remediation, issue warnings, restrict functionality, suspend accounts, delist profiles, cancel Requests, refuse payment actions or terminate access if it reasonably considers that a risk, breach or legal issue may exist.

12. Verification, monitoring and platform controls

12.1 AVISA NOW may conduct onboarding, verification and compliance checks on users, businesses, Professionals, documents and transactions, and may require updated information or supplementary evidence at any time. AVISA NOW may rely on third-party verification providers, public registers, professional registers, identity tools or other data sources without guaranteeing their completeness or accuracy.

12.2 AVISA NOW may conduct periodic re-verification checks at intervals it determines are reasonable, including by checking whether a Professional continues to appear to hold current registration, practising status or apparent authority to provide the Services described on the Platform.

12.3 AVISA NOW may suspend, restrict, hide, delist or remove a Professional profile, offer, quote or access to workflow or payment functionality if the Professional’s registration, practising status, eligibility or apparent authority lapses, is suspended, is cancelled, cannot be reasonably verified, or otherwise presents compliance, legal, safety, reputational or operational risk.

12.4 Platform features, records, statuses, dashboards, notifications and audit trails are operational tools only. They do not constitute legal, migration or regulatory advice, professional supervision, official filing confirmation or government acknowledgment. Users must independently confirm all filings, deadlines, decisions, receipts and status outcomes through the relevant Professional and the relevant authority. Any professional responsibility reminder, warning, banner, checklist or notice displayed by AVISA NOW is informational and responsibility-allocation wording only, and does not constitute compliance supervision, compliance verification, professional supervision, certification, approval or confirmation that a Professional has complied with any legal, regulatory or professional obligation. AVISA NOW may display or omit such reminders without creating any acknowledgement trail, compliance status, workflow lock, duty to warn in a particular case, or obligation to monitor, supervise or enforce professional compliance.

12.5 AVISA NOW may, in its discretion and to the extent permitted by law, modify, suspend, withdraw or replace any feature, workflow, integration, payment flow, dashboard, report, search field, status label or user interface element without liability for resulting inconvenience, loss of preference or loss of historical consistency.

13. Terms for individual users

13.1 An Individual User is responsible for ensuring that all personal information, identity records, immigration history, prior refusals, cancellations, overstays, unlawful status periods, bridging visa history, family details, employment history, education history, health information, character information, supporting evidence and deadlines supplied through the Platform are truthful, current, complete and not misleading.

13.2 An Individual User acknowledges that AVISA NOW does not assess visa eligibility, legal merit, prospects of success, risk profile, sufficiency of evidence, legal strategy or suitability of a Professional. Any information displayed on the Platform is general workflow information only and is not a recommendation or representation that a matter should be commenced, continued, lodged, appealed or otherwise pursued.

13.3 An Individual User must independently review the Professional’s profile, registration or practising status, engagement terms, scope, price, fixed-price offer or quote, and any disclosures provided directly by the Professional. Any professional engagement is directly between the Individual User and the Professional, not with AVISA NOW.

13.4 Nothing in these Terms excludes, restricts or modifies any consumer rights or guarantees that cannot lawfully be excluded, restricted or modified. Where AVISA NOW supplies services to a consumer and the ACL permits liability limitation for failure to comply with a consumer guarantee, AVISA NOW’s liability is limited, at AVISA NOW’s option, to resupply of the relevant services or payment of the cost of having the relevant services supplied again.

14. Terms for business users

14.1 A Business User warrants that it has authority to act for, provide information about and give instructions concerning each employee, contractor, candidate, prospective sponsored worker, family member, officer or other person whose information it uploads or in respect of whom it uses the Platform. The Business User is responsible for obtaining all necessary privacy consents, collection notices, employment permissions and internal approvals before doing so.

14.2 A Business User is solely responsible for the accuracy and completeness of all business, sponsorship, nomination, payroll, financial, corporate, operational, training, headcount, employment and candidate information supplied through the Platform. AVISA NOW does not verify that a requested service, selected Professional, quote, fixed-price offer or proposed strategy is appropriate for the Business User’s operational, sponsorship, employment or commercial objectives.

14.3 Saved people profiles, reusable business-subject records and similar tools are provided for convenience only. The Business User remains responsible for reviewing, updating and confirming each person’s details and the surrounding business context before any new Request or engagement.

14.4 These Terms are intended to operate consistently with Applicable Law relating to unfair contract terms and standard form contracts affecting consumers and small businesses. To the extent any term would otherwise be void, unenforceable or unlawful in its application to a particular Business User, that term is to be read down to the minimum extent necessary while preserving the remainder of these Terms.

15. Terms for professionals, including migration agents and solicitors

15.1 A Professional must at all times hold and maintain all registrations, practising certificates, licences, authorisations, permissions, insurances and legal capacity required to provide the Services offered or performed by that Professional.

15.2 A Professional must comply with all Applicable Law and professional obligations, including the Migration Act framework, the Migration Agents Code of Conduct and any successor or replacement instrument, the Legal Profession Uniform Law framework, applicable conduct rules, privacy and confidentiality obligations, conflicts obligations, costs disclosure obligations, trust or controlled money obligations, client care duties, record-keeping obligations and any regulator, tribunal or court requirements applicable to the Professional.

15.3 A Professional must immediately notify AVISA NOW if any licence, registration, practising certificate, insurance, approval or legal ability is suspended, cancelled, restricted, not renewed, challenged or made subject to conditions, or if the Professional becomes aware of any investigation, complaint, disciplinary issue, undertaking, adverse finding, restriction or other circumstance that could reasonably affect the Professional’s ability to lawfully or appropriately provide Services through the Platform.

15.4 A Professional must maintain truthful and current profile information and must not make misleading claims about experience, registration, practising status, success rates, likely outcomes, specialisation, expertise, availability, turnaround times, influence over government decision-makers or ability to secure outcomes.

15.5 A Professional must only quote for, offer, accept or perform work that the Professional is legally permitted and professionally competent to undertake.

15.6 A Professional must not treat the Platform’s workflow, Payment Hold, messaging or document features as replacing the Professional’s own duties regarding client identification, costs agreements, retainers, conflict checks, file management, confidentiality, privilege, complaints handling, trust accounting, supervision, record retention, service agreements or regulatory disclosures. The Professional remains solely responsible for those matters. For clarity, this clause does not make a Professional responsible for AVISA NOW's platform payment security, Payment Provider security, Payment Hold administration or controlled release workflow, except to the extent the Professional's own conduct, instructions, breach, misuse or applicable professional obligations cause or contribute to the relevant issue.

15.7 Professional responsibility and platform reminders. AVISA NOW is not the provider of immigration assistance, migration advice, legal services, legal advice, representation or other regulated professional services. Each Professional remains solely responsible for determining and satisfying all legal, regulatory, service agreement, engagement, fee disclosure, consumer guide, insurance, conflict, supervision, professional conduct, record-keeping, client care, trust or controlled money, privacy, confidentiality and disclosure obligations that apply to that Professional and to the Services the Professional offers or performs. AVISA NOW may provide reminders, workflow tools, platform notices, document exchange, messaging, payment workflow features, support tools and operational support. Those features are platform tools only. They do not constitute legal advice, immigration assistance, migration advice, professional advice, compliance supervision, compliance verification, professional supervision, regulatory approval or certification that a Professional has complied with any obligation. AVISA NOW does not verify, enforce, supervise, certify or assume responsibility for a Professional’s compliance with those obligations. Failure by a Professional to comply with those obligations remains the Professional’s responsibility and may expose the Professional to refunds, chargebacks, payment reversals, complaints, suspension, restriction or removal from AVISA NOW, regulatory action, disciplinary action, legal action or other professional consequences. The absence, presence, timing or wording of any reminder, warning, banner, checklist, notice or platform tool does not reduce the Professional's responsibility or create an AVISA NOW duty to monitor, supervise, enforce, approve or certify professional compliance.

15.8 Failure by a Professional to notify AVISA NOW as required by clause 15.3 is a material breach of these Terms and may justify immediate suspension, restriction, delisting, termination or other protective action by AVISA NOW.

15.9 A Professional indemnifies AVISA NOW and each of its related bodies corporate, officers, employees, contractors and service providers against any Claim arising from or in connection with that Professional’s misconduct, unlawful conduct, negligence, breach of professional duty, misrepresentation, privacy breach, confidentiality breach, trust or client money breach, regulatory breach, sanctions issue, disciplinary matter or breach of these Terms.

15.10 AVISA NOW may immediately suspend, restrict, delist or remove a Professional account, listing, offer, quote or access to payment functionality if AVISA NOW reasonably considers it necessary for compliance, regulatory, legal, reputational, fraud, safety, user protection, operational integrity or risk management reasons.

16. Administrators and versioned terms system

16.1 AVISA NOW administrators may manage versioned terms, audience targeting, acceptance gating, publication settings, support workflows, compliance reviews and payment administration steps within the Platform or connected operational systems.

16.2 Nothing in these Terms obliges AVISA NOW to provide public users with access to administrative tooling, internal notes, internal review material, moderation records, support triage records, risk scoring, internal verification data or internal payment controls.

16.3 Admin actions taken in good faith for moderation, compliance, security, investigation, payment administration, dispute handling, account management, records management or legal response purposes do not of themselves make AVISA NOW the provider of any Professional Services or responsible for the substantive quality of those Services.

17. Third-party services and infrastructure

17.1 The Platform may rely on third-party hosting, cloud storage, database, communications, analytics, identity, search, document, notification and payment providers. References on the Platform to providers, products or integrations do not constitute endorsement or a warranty of availability, suitability, interoperability or fitness for purpose.

17.2 To the maximum extent permitted by law, AVISA NOW is not liable for downtime, service interruption, delivery failure, data delay, transmission error, processor failure, bank delay, cloud outage, database corruption, infrastructure failure, API change, browser issue, mobile device issue, government portal outage, email filtering, spam blocking or other failures caused by third-party systems or the public internet.

18. Intellectual property

18.1 AVISA NOW and its licensors own all intellectual property rights in the Platform, including software, code, workflows, interfaces, text, branding, graphics, compilations, databases and operational content, except for user-owned Content. These Terms do not transfer any intellectual property rights to you.

18.2 Subject to compliance with these Terms, AVISA NOW grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for its intended purpose. You must not copy, adapt, reproduce, translate, create derivative works from, decompile, disassemble, frame, mirror or exploit the Platform except as expressly permitted by law and then only to the minimum extent that law cannot be excluded.

19. Complaints, disputes and reporting

19.1 Users may submit support requests, complaints or reports through the contact points or workflows nominated by AVISA NOW. AVISA NOW may triage, investigate, request evidence, take interim action, refer issues to relevant teams or providers, or decline to intervene where the matter is primarily a dispute between a user and a Professional.

19.2 AVISA NOW may, but is not obliged to, facilitate communications or request information in relation to a dispute between a user and a Professional. AVISA NOW is not an adjudicator, regulator, ombudsman, court or arbitral body and is not obliged to determine the merits of any professional dispute, service quality dispute or payment dispute unless required by law or expressly provided for in a written platform policy.

19.3 Nothing in these Terms limits a person’s right to make a complaint to a regulator, commissioner, court, tribunal or authority with jurisdiction. Without limitation, complaints may be directed, where relevant, to: (a) the Office of the Migration Agents Registration Authority or any successor migration regulator for complaints about registered migration agents; (b) the Office of the NSW Legal Services Commissioner, or another applicable legal services regulator or commissioner, for complaints about legal practitioners; (c) the Office of the Australian Information Commissioner for privacy complaints; and (d) any applicable external dispute or complaint body relevant to payment processing or financial services providers, including AFCA where applicable to the relevant financial firm and dispute.

19.4 AVISA NOW may disclose information and cooperate with lawful regulatory inquiries, investigations, notices, directions, subpoenas, court orders or other lawful processes. AVISA NOW may also preserve and produce records to protect users, Professionals, funds, systems or the Platform’s legal position, subject to Applicable Law.

20. Suspension, restriction and termination

20.1 AVISA NOW may suspend, restrict, refuse or terminate access to the Platform or any feature, profile, listing, Request, Case Workspace, payment action or account immediately if: (a) AVISA NOW reasonably suspects a breach of these Terms or Applicable Law; (b) required information is incomplete or cannot be verified; (c) a security incident, fraud risk, compliance issue or reputational issue arises; (d) AVISA NOW is required to do so by law, regulator, court, payment provider or other competent body; or (e) continued access is likely to prejudice users, Professionals, AVISA NOW or the integrity of the Platform.

20.2 Termination or suspension does not affect accrued rights, liabilities, payment obligations, investigation rights, record retention, confidentiality obligations, intellectual property rights, releases, indemnities, liability limits or any clause intended to survive termination.

20.3 AVISA NOW may retain relevant records and may continue dealing with pending disputes, reversals, refunds, chargebacks, investigations and lawful requests after termination.

21. Disclaimers, exclusions and non-excludable rights

21.1 Except as expressly stated and to the maximum extent permitted by law, the Platform is provided on an ‘as is’ and ‘as available’ basis.

21.2 AVISA NOW makes no representation or warranty that the Platform, any Professional, any Request workflow, any search result, any nomination feature, any quote, any fixed-price offer, any message delivery, any document storage, any status label, any integration or any payment function will be continuous, secure, error-free, timely, suitable, complete, lawful, accurate or fit for any particular purpose.

21.3 AVISA NOW does not guarantee that use of the Platform will result in a Professional being found, a matter being accepted, a visa being granted, sponsorship or nomination being approved, legal relief being obtained, filings being made on time, evidence being sufficient, or a commercial or regulatory objective being achieved.

21.4 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred by the ACL or any other law that cannot lawfully be excluded, restricted or modified. Any exclusion or limitation in these Terms operates subject to those non-excludable rights.

22. Limitation of liability

22.1 To the maximum extent permitted by law and subject to clause 21, AVISA NOW excludes liability for any indirect, consequential, special, exemplary, incidental or punitive loss, and for any loss of profit, revenue, business, goodwill, data, opportunity, reputation, expected savings, anticipated benefit or business interruption, whether arising in contract, tort (including negligence), equity, statute or otherwise.

22.2 Subject to clauses 21, 22.4 and 22.5, AVISA NOW’s aggregate liability to an Individual User, or to a Business User that is entitled to protection as a consumer or eligible small business under Applicable Law in the relevant context, arising out of or in connection with the Platform or these Terms is limited to the greater of: (a) the total Platform Fees actually paid by that user to AVISA NOW in the 12 months immediately preceding the event giving rise to the Claim; and (b) AUD $2,000.

22.3 Subject to clauses 21, 22.4 and 22.5, AVISA NOW’s aggregate liability to any other Business User or Professional arising out of or in connection with the Platform or these Terms is limited to the greater of: (a) the total Platform Fees actually paid by that user to AVISA NOW in the 6 months immediately preceding the event giving rise to the Claim; and (b) AUD $500.

22.4 Nothing in this clause excludes or limits liability to the extent that liability cannot lawfully be excluded or limited, including any non-excludable guarantee, statutory right or remedy.

22.5 To the extent exclusion would be unlawful, the limitations in this clause do not apply to AVISA NOW’s fraud or wilful misconduct, or to death or personal injury caused by AVISA NOW’s negligence.

22.6 Where a law implies a guarantee, condition or warranty into these Terms and AVISA NOW is permitted to limit its liability for breach, AVISA NOW limits its liability, at its option, to resupply of the relevant services or payment of the cost of having the relevant services supplied again. This clause applies only to the extent such limitation is permitted by law.

22.7 If any part of this clause is held void, unenforceable or unfair in a particular context, that part is to be read down to the minimum extent necessary and, if required, severed only to that extent. The remainder of this clause and the balance of these Terms continue to operate to the maximum extent permitted by law.

23. Release and indemnity

23.1 You release AVISA NOW and each of its related bodies corporate, officers, employees, contractors, agents and service providers from any Claim arising out of or in connection with a dispute between you and another user or between you and a Professional, including any dispute about advice, services, scope, quality, delay, fees, costs disclosure, trust money, confidentiality, negligence, misconduct, complaints, outcomes or payment, except to the extent caused by AVISA NOW’s own fraud, wilful misconduct or liability that cannot lawfully be excluded.

23.2 You indemnify AVISA NOW and each of its related bodies corporate, officers, employees, contractors, agents and service providers against any Claim arising out of or in connection with: (a) your breach of these Terms; (b) your unlawful, negligent, fraudulent, misleading or deceptive conduct; (c) Content you upload or submit; (d) your infringement of privacy, confidentiality or intellectual property rights; (e) your misuse of the Platform; or (f) your dealings with another user or Professional. This indemnity does not apply to the extent the Claim is caused by AVISA NOW’s own fraud or other liability that cannot lawfully be excluded.

23.3 Without limiting any other clause, AVISA NOW is not responsible for government decisions, visa refusals, visa cancellations, nomination refusals, sponsorship refusals, character issues, health issues, policy changes, processing delays, tribunal outcomes, court outcomes, regulator action, government portal outages or other acts or omissions of third parties outside AVISA NOW’s reasonable control.

24. Changes to the platform and these terms

24.1 AVISA NOW may change, add to, remove, suspend or replace Platform features, workflows, pricing models, eligibility rules, payment logic, user interface wording, account types, support channels, recordkeeping settings or integrations at any time.

24.2 AVISA NOW may publish updated Terms to reflect those changes, to address legal or regulatory developments, or for operational, security or commercial reasons.

24.3 If AVISA NOW publishes an updated version of these Terms, the updated version will supersede the prior version to the extent stated by AVISA NOW. AVISA NOW may notify users by in-Platform notice, email, login notice, workflow gate or other reasonable electronic means.

25. Notices, assignment, force majeure and general

25.1 You consent to receive communications from AVISA NOW electronically, including by email, in-Platform notification, dashboard notice, login gate, workflow notice or other electronic means. You are responsible for keeping your contact details current and for monitoring your nominated inboxes and the Platform for notices.

25.2 A notice from AVISA NOW is taken to be given when it is sent or made available electronically, unless a later time is required by Applicable Law. A notice from you to AVISA NOW must be sent to the contact details nominated by AVISA NOW and is taken to be received only when actually received by AVISA NOW.

25.3 AVISA NOW may assign, novate, subcontract, delegate or otherwise deal with any of its rights or obligations under these Terms as part of a corporate restructure, asset sale, financing, outsourcing arrangement, platform transition or otherwise. You may not assign, transfer or novate your rights or obligations without AVISA NOW’s prior written consent.

25.4 AVISA NOW is not liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemic or pandemic events, war, civil unrest, industrial action, cyber incidents, utility failure, internet outage, cloud service failure, processor failure, government action or legal restraint.

25.5 A waiver of a right under these Terms is effective only if in writing. These Terms constitute the entire agreement between AVISA NOW and the user in relation to the Platform and supersede prior understandings about the same subject matter, except to the extent expressly preserved.

25.6 Clauses that by their nature are intended to survive termination or expiry, including clauses dealing with payments, records, privacy, confidentiality, intellectual property, complaints, suspensions, disclaimers, liability, releases, indemnities, notices and dispute-related rights, survive termination or expiry of these Terms.

26. Governing law and jurisdiction

26.1 These Terms are governed by the law in force in New South Wales, Australia.

26.2 Subject to clause 26.3, each party submits to the jurisdiction of the courts of New South Wales and courts competent to hear appeals from them as the primary forum for disputes arising out of or in connection with these Terms or the Platform.

26.3 Nothing in these Terms excludes or limits any non-waivable right a person may have under Applicable Law to bring a Claim before a court, tribunal or small-claims forum with competent statutory jurisdiction, including, where applicable, the NSW Civil and Administrative Tribunal or an equivalent forum.

26.4 This clause does not prevent AVISA NOW from seeking urgent interlocutory or equitable relief in any jurisdiction where that is reasonably necessary to protect the Platform, confidential information, intellectual property, users, funds, data, systems or legal position of AVISA NOW.

27. Contact details and entity particulars

27.1 Operator: AVISANOW PTY LTD trading as AVISA NOW

27.2 ACN / ABN: ACN 696 032 452 | ABN 19 696 032 452

27.3 Registered office: Not listed in this version.

27.4 Principal place of business: Not listed in this version.

27.5 Support contact: info@avisanow.com.au | 0416 548 564

27.6 Legal notices email: info@avisanow.com.au

27.7 Privacy Policy: https://www.avisanow.com.au/faq#privacy-policy